◆ MainCharacter

Refund & Cancellation Policy

Last updated 14 June 2026.

Plain language first. This page explains how billing, cancellation, and refunds work for MainCharacter. It sits alongside our Terms of Use and Privacy Policy.

1. The short version

• You can cancel anytime, in a couple of taps — it is as easy as signing up.
• We always tell you before we charge you, including before a free trial converts to a paid plan.
• Cancelling stops future charges. The current period is generally non-refundable, except where the law gives you a right to a refund or where one of the cases below applies.

2. Our plans

• Your aura reading is free. You see your score without paying, so there is no charge to refund for the reading itself.
• Subscription: ₹99/month, billed through Razorpay, renewing automatically until you cancel.
• Free trial: where offered, a free trial that gives you full access to the Daily Mirror; its length and the date of your first charge are shown before you start.

Prices are always shown before you pay, and may change as described in Section 7. Taxes may apply.

3. Free trials

• The trial terms — how long it lasts, when it ends, when your first charge is taken, and the amount — are shown before you start.
• If you do not cancel before the trial ends, it automatically converts to a paid subscription and the next charge applies.
• To avoid being charged, cancel before the trial ends (Section 5).

4. Auto-renewal and pre-debit notice

• Subscriptions renew automatically at the stated price each cycle until cancelled.
• In line with India's rules for recurring payments, you will receive a notification before each auto-debit (around 24 hours in advance), so you always have the chance to cancel beforehand.

5. How to cancel

You can cancel a renewal at any time, before your next billing date, from your account settings. No emails or hoops — cancelling takes the same few taps as signing up.

• Cancelling stops all future charges.
• You keep access until the end of the period you have already paid for, then your plan ends.
• You can also delete your account and data entirely (see the Privacy Policy).

If you cannot find the option or it is not working, email us at consultant@maincharacter.digitglobalservices.com and we will cancel it for you.

6. Refunds

• Current period: subscription charges for the current period are generally non-refundable, because you keep access for that period after cancelling.
• We will refund you in cases such as: a duplicate or accidental charge; a charge taken after you cancelled but before the next date; a technical failure that prevented you from using the service for a sustained period; or any case where a refund is required by law.
• Your statutory rights: nothing here limits your non-waivable rights as a consumer under the Consumer Protection Act, 2019.

To request a refund, email consultant@maincharacter.digitglobalservices.com from your account email with your order details, and we will respond promptly.

7. Price changes

If we change a plan's price, we will tell you in advance (in the product or by email). The new price applies only to your future renewals, and you can cancel before it takes effect if you do not want to continue.

8. Failed payments

If a charge fails, we may retry it and let you know. If payment cannot be completed, your paid access may be paused or your subscription cancelled. You can update your payment details at any time in your account.

9. How refunds are paid

Approved refunds are processed through Razorpay back to your original payment method, normally within 5–10 business days, depending on your bank or card provider.

10. Contact and complaints

For refunds, billing, or complaints, contact us at consultant@maincharacter.digitglobalservices.com. We will acknowledge and resolve complaints within the timelines required by law. If you are not satisfied, you may also raise the matter under the Consumer Protection Act, 2019.

◆ MainCharacter · The Consultant